KX Privacy Policy
KX Yorkville (“KX,” “we,” “our,” or “us”) recognizes the importance of protecting personal information. This Privacy Policy sets out how KX collects, uses, discloses, and safeguards personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial legislation including the Personal Health Information Protection Act, 2004 (Ontario) (PHIPA) where health-related information is concerned, and Canada’s Anti-Spam Legislation (CASL).
By providing your personal information to us, whether through our website, in person, or through participation in any of our services, you consent to the practices described in this Privacy Policy.
1. Definitions
“Personal Information” means information about an identifiable individual, including but not limited to name, address, telephone number, email address, billing information, health information, and any other data defined under PIPEDA or PHIPA.
“Personal Health Information” means identifying information about an individual relating to physical or mental health, healthcare services provided, or payment for healthcare, as defined under PHIPA.
“Processing” means any operation performed on personal information, including collection, use, disclosure, storage, and destruction.
2. Collection of Personal Information
We collect personal information only as reasonably necessary for the purposes identified in this Privacy Policy or as otherwise permitted or required by law. Information collected may include:
Identification and contact information (e.g., name, address, email, phone number).
Health and wellness information necessary to deliver therapy, exercise, or IV nutrition services.
Financial and payment information, including credit card details, for billing purposes.
Technical information collected through our website, including IP addresses, browser type, and cookies.
Marketing and communication preferences, including SMS and email consent.
We will limit collection to what is reasonably required to fulfill the identified purposes.
3. Use of Personal Information
We use personal information strictly for the following purposes:
To provide, administer, and improve our services.
To manage bookings, payments, and client accounts.
To communicate with clients regarding appointments, programs, invoices, and updates.
To send marketing and promotional communications where consent has been obtained, in compliance with CASL.
To ensure the safety, security, and lawful operation of our facility.
To meet legal, regulatory, and professional obligations.
We will not use personal information for purposes other than those for which it was collected, except with consent or as required by law.
4. Consent and Marketing Communications
Consent may be express or implied, depending on the circumstances, the sensitivity of the information, and legal requirements.
By signing intake forms, submitting personal information online, or providing contact details, you consent to the collection, use, and disclosure of your personal information for the purposes identified herein.
Where required by law (e.g., for commercial electronic messages), we will obtain express consent.
SMS and Email Communications:
By opting in, you consent to receive recurring promotional and personalized messages from KX Yorkville.
Message frequency varies. Standard message and data rates may apply.
Reply STOP to cancel SMS communications, or click the unsubscribe link to withdraw email consent.
Consent for marketing is not a condition of service.
5. Disclosure of Personal Information
KX does not sell, rent, or trade personal information. Disclosure will occur only as reasonably necessary for the purposes described above, and only under appropriate confidentiality safeguards. We may disclose personal information:
To third-party service providers engaged to perform services on our behalf (e.g., payment processors, IT providers, marketing platforms), provided they are bound by confidentiality and data protection obligations.
To healthcare providers or contractors, where coordination of care requires disclosure, and only with client consent.
To legal or regulatory authorities where required by law, court order, or lawful request.
6. Safeguards and Security
KX implements physical, administrative, and technological safeguards appropriate to the sensitivity of the information to protect against unauthorized access, disclosure, or misuse. These include:
Encrypted payment processing compliant with PCI-DSS standards.
Secure servers, firewalls, and access controls.
Staff training on privacy, confidentiality, and PHIPA/PIPEDA obligations.
Restricted access to personal health information on a “need-to-know” basis.
7. Retention and Destruction
We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. When no longer required, information will be securely destroyed or anonymized. Retention of personal health information will comply with professional recordkeeping obligations under Ontario law.
8. Individual Rights
Subject to limited exceptions under law, individuals have the right to:
Request access to their personal information.
Request correction of inaccurate or incomplete information.
Withdraw consent to the use of personal information, subject to contractual and legal restrictions.
Request deletion of personal information where legally permissible.
Requests must be made in writing to the email identified below.
9. Cookies and Online Tracking
Our website uses cookies and similar technologies to improve functionality, analyze traffic, and personalize content. Users may disable cookies in their browser settings, but this may affect website performance.
10. Third-Party Links
This Privacy Policy does not apply to third-party websites linked from our website. We are not responsible for their privacy practices.
11. Privacy Inquiries
All inquiries, complaints, or requests relating to this Privacy Policy should be directed to our designated Client Care team.
We will respond to all privacy inquiries in accordance with applicable legislation.
12. Updates to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time to ensure compliance with applicable laws. Updates will be posted to our website with a revised effective date.
KX Yorkville
263 Davenport Road, Toronto, Ontario, M5R 1J9
416 926 9757
info@kxhealth.ca
This document was last updated on Sept 24, 2025
